Privacy Policy

1. Introduction

JBINDO ("we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, and services.

2. Information We Collect

We collect the following types of information:

2.1 Account Information

Full name
Email address
Password (stored securely as a hash)
Company name (optional)

2.2 Transaction Information

Order and payment history
License keys and activation data
Billing information (processed by third-party payment gateways)

2.3 Technical Information

IP address
Browser type and user agent
Domain/site URLs associated with license activations
Plugin version information

2.4 Support Information

Support ticket messages and attachments
Communication history

3. How We Use Your Information

We use the collected information for the following purposes:

Account management: To create and maintain your account
License management: To activate, validate, and manage your plugin licenses
Order processing: To process payments and deliver licenses
Plugin updates: To verify license validity and deliver updates
Customer support: To respond to your support tickets and inquiries
Service improvement: To analyze usage patterns and improve our products
Communication: To send transactional emails (order confirmations, license details, password resets)

4. Data Sharing

We do not sell your personal data to third parties. We may share data with:

Payment gateways: Midtrans, Xendit, Tripay, and Duitku for processing payments. These providers have their own privacy policies.
Service providers: Hosting and infrastructure providers necessary to operate the Service
Legal requirements: When required by law, court order, or governmental authority

5. Data Storage and Security

We take appropriate technical and organizational measures to protect your data:

Passwords are hashed using industry-standard algorithms
All data transmission is encrypted via SSL/TLS
Access to personal data is restricted to authorized personnel only
Database backups are encrypted

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

Account data: Retained until you request deletion
Transaction records: Retained for 5 years for tax and legal compliance
Support tickets: Retained for 2 years after resolution
Activation logs: Retained for 1 year

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate data via your account profile
Deletion: Request deletion of your account and associated data (see our Data Deletion Instructions)
Portability: Request your data in a machine-readable format
Objection: Object to specific processing of your data

To exercise these rights, contact us at [email protected].

8. Cookies

Our website uses essential cookies for authentication and session management. We use localStorage to store authentication tokens. We do not use tracking cookies or third-party analytics cookies.

9. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]